In the interests of fairness--and to clear the air--I direct you to Shawn Yeager's comment on the iTunes/Canada story, and his own account of Apple's iTunes DRM that offers more accurate information than the original email to Politech.
I'm glad that Shawn has responded and that he's been able to find out exactly what happened with his iTunes account--and also agree with him that no DRM is better than DRM in any case. That said, this second attempt at explaining exactly what happened is much more informative than the original (admittedly misinformed from Apple's own support) email.
I must admit that it's as embarrassing as me as for anyone else when I'm caught being a raving Apple apologist--I've had enough problems with my one Apple purchase in the past. My original post was prompted, if anything, by MacNN's second-hand reporting of the Shawn's politech mail, and up until then I hadn't felt compelled to comment on the situation.
The situation does seem to have genuinely been a mistake on Apple's part, and the additional information does a great deal to clarify what exactly happened--details that in my opinion were missing from the orgiinal email.
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