« February 2005 | Main | July 2005 »

Friday, 27 May 2005

New toy

(Two weeks ago) Me: I wonder when Orange are going to finally get around to releasing the Treo 650?

(Last week) Me:"Trust Orange to release the Treo 650 while I'm having the busiest week of my life (to date, so I don't get told off for belittling wedding preparations). Oh, and all the cool people here have Treos. I should get me one of those.

(Early this week) Me: Hm. 100 for an upgrade. Suppose I'd better suck it down.

(...)

Orange Customer Retentions: Hello, my name is [blergh]. How can I help you?

Me: I want to leave. I'm fed up. I want a Treo, and I'm prepared to go to Vodafone or 3 for it. (Yeah. A great bluff, seeing as those networks don't even offer that phone)

Mr OCR man: I see. Please hold.

(Hold music)

Mr OCR man: I'm going to pass you along to a cheery young woman with a strong regional accent (because either (a) research has indicated that you will be more receptive to sales pitches when they're presented with a strong regional accent and/or (b) our call centres are more likely than not situated in areas where, let's be honest, the cost of labour is a little lower than, say, certain areas of south east England) who's going to help you.

Me: Uh huh.

Cheery Scottish woman: Hello! My name's [Cheery Scottish woman]! I'm here to help you! (and I bet you have a genuine people personality, too). Mr OCR man's told me you're thinking of switching networks. Why is that?

Me, petulantly: I want a Treo. And I want more free minutes.

Cheery Scottish woman: (tappity tappity tap) A Treo 650? I can certainly do that for you.

Me, rather more perkily: Really? And how much will that cost?

Cheery Scottish woman: Oh, nothing! I can do that for you for free!

Me: I see.

Cheery Scottish woman: And let's look at your account. Hm. Well, you're paying for x cross-network minutes, but using y. Why don't we give you y-x minutes extra, for free, for 18 months!

Me: Okaaay.

Cheery Scottish woman: Is there anything else we can do for you?

Me: A pony?

1 comments and trackbacks


Friday, 20 May 2005

Must retain composure

OMG, so we met Wil! We love you Wil!

1 comments and trackbacks


Wednesday, 18 May 2005

Mind Candy at E3

We've set up a flickr group for photos we're taking at E3 - check it out here.

7 comments and trackbacks


Saturday, 14 May 2005

E3

Yes, yes, I haven't updated in a while. Sue me. It'll be fun.

I'm in LA next week for E3 with some of the Mind Candy gang.

If you're going to be out there, come say hi to me and the rest of the team at the UK State of Play Pavilion in the West Hall, stand no. 2316 or drop me a line at danhon@gmail.com.

If you're not, I'll probably be putting photos up every day on flickr.

1 comments and trackbacks